General Questions
Please select a question from the list below!
- How do I use the store?
- How do I make a purchase, step by step?
- How will purchases appear on my credit-card statement?
- Are my transactions secure and private?
- What are the minimum web browser requirements to use the store?
- How do I view and print the digital documents I buy?
- Can I re-download PDFs I've already purchased without paying again?
- What information can I get regarding my purchases?
- Who do I contact for technical assistance and customer service?
- What if I experience problems with the download and get a corrupt or incomplete file?
- Where can I find out more information about the Statistical Research Center at AIP?
- Do you offer any discounts?
- What if there are problems?
- What do I do if I've forgotten my username?
- What do I do if I know my username but have forgotten my password?
- How do I manage my account?
- Where can I send feedback about the store?
- How do I use the store?
While anyone can freely browse for items, in order to purchase you must create an account (establish a username and password and provide billing and contact information). The first time you make a purchase, you will be guided through a check-out process that includes creating an account. Following successful account setup, you will be advanced to payment and confirmation screens. American Express, MasterCard, and Visa are accepted for payment. Following credit-card authorization, you will be able to download purchased content. On subsequent visits, logging in to the store will allow to view your order history, re-download PDFs that you've purchased on prior visits, update your profile, edit your membership credentials, and change your password.
- How do I make a purchase, step by step?
- Add items to your shopping cart.
- When ready to buy, click "Check Out"
- If you are a new user, "Continue"
- Fill in your billing address and create a username and password then click "Continue To Review and Pay"
- Enter your credit card number and the three or four digit security code, you must agree to the terms and conditions. Click on "Submit this order"(your credit card will be charged at this point)
- The receipt page will appear; Each item has a hyperlink to the electronic file(s) for your content. You will also receive a confirmation email with a link to the file.
- How will purchases appear on my credit-card statement?
Charges for PDFs will appear as "Amer Inst Physics "
- Are my transactions secure and private?
Customers are asked to provide personal data in order to make online purchases. This information is used solely to process your order and to contact you if necessary. We also use this information to set up the account information we store on your behalf, as well as provide you the means to review and modify it to ensure it is accurate and up-to-date. AIP's servers never store more than the last four digits of your credit card number. Furthermore, all online transactions via the store utilize a secure server and an automated credit-card authorization service protected by software that utilizes the Secure Sockets Layer (SSL) protocol.
The store also employs cookies, so be sure to configure your browser to accept cookies.
AIP's complete Privacy Policy and Security Statement can be reviewed by clicking here ( ).
- What are the minimum web browser requirements to use the store?
The latest versions of Microsoft Internet Explorer (), Netscape Navigator (), and Opera ( ) can all be used safely and securelye. We recommend version 5.x or higher for each browser. Whichever browser you choose, it must be configured to accept "cookies" and must support JavaScript. The latest versions of each browser can be downloaded by clicking on the browser names above.
- How do I view and print the digital documents I buy?
All documents are delivered instantly to your desktop in Adobe's Portable Document Format (PDF). Acrobat 3.0 or higher is recommended for viewing and printing these files. You may use the freely available standalone Reader (), the browser "plug-in," and/or Acrobat Exchange. Acrobat products are available directly from Adobe Corporation ().
The PDF file format was chosen since it preserves the original layout
and style of the original printed standard. Standards PDFs cannot be edited, or
otherwise manipulated. Printing and searching (using Acrobat's native search function) are supported, however. Click on the button below () to obtain a reader.
- Can I re-download PDFs I've already purchased without paying again?
Yes. All the PDFs you've purchased will be listed on your order history screen. Simply log in to the store, click on the order history link, and you'll be able to re-acquire any PDF listed should you misplace it or damage the file. At the current time, you will have access to these PDFs as long as you maintain an account with the store.
- What information can I get regarding my purchases?
Once you've created an account, you will have access to your order history, which lists all the documents you've purchased in the store, including title, date of download, and other transaction details.
- Who do I contact for technical assistance and customer service?
If you experience any problems using the store, please contact:
- E-mail: stats@aip.org
- Phone: 301-209-3070
- What if I experience problems with the download and get a corrupt or incomplete file?
If you discover an incomplete or otherwise corrupt PDF file, you can re-enter the store, log in, and access your order history page. You will be able to download any document(s) you've purchased without being charged again.
If there were problems during the download that prevented you from successfully completing the transaction, and you are unsure if your credit card was charged, please contact Customer Service at the points of contact above for resolution. We want you to be completely satisfied with your purchase.
- Where can I find out more information about the Statistical Research Center at AIP?
Please visit the Statistical Research Center website.
- Do you offer any discounts?
Members of AIP's Member Societies and The Society of Physics Students recevie a 20% discount, deducted automatically at checkout.
- What if there are problems?
Charge disputes should be reported to your credit card company in accordance with its
reporting rules and procedures, and not directly to Customer Service. Your credit card company will
contact the store for problem resolution.
If you require more information on this policy or have questions about
specific charges, please contact Customer Service for assistance.
If you experience any problems during your visit to our store or with the file you purchase, please contact Customer Service.
- What do I do if I've forgotten my username?
Should you forget your username, you must create a new account.
- What do I do if I know my username but have forgotten my password?
If you've forgotten your password, please proceed as follows:
- Click on the "MY ACCOUNT" button at the top of the page or here.
- Enter your username and a temporary password will be emailed to you immediately.
- Upon reaccessing the system, immediately reset your password and record it in a safe place.
- How do I manage my account?
When you are logged in to the store, there are several account-maintenance areas
where you can view and/or modify your user information, including:
- View Order History / Order Tracking - enables you to view the details of your transactions and serves as the gateway to re download your files.
- Change your E-mail or Password - enables you to securely change your password or update your email address
- Modify Addresses in Your Address Book - enables you to update your billing address
- Add Addresses to Your Address Book - enables you to enter alternative billing address and contact information
- Where can I send feedback about the store?
Comments, suggestions for improvements, and feedback about your purchasing experience may be sent to:
- E-mail: stats@aip.org
©
American Institute of Physics
|
