Society of Physics Students Store
Society of Physics Students Store

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General Questions

Please select a question from the list below!
  1. How do I use the store?
  2. How do I make a purchase, step by step?
  3. How will purchases appear on my credit-card statement?
  4. Are my transactions secure and private?
  5. What are the minimum web browser requirements to use the store?
  6. What information can I get regarding my purchases?
  7. Who do I contact for technical assistance and customer service?
  8. Where can I find out more information about the Statistical Research Center at AIP?
  9. Do you offer any discounts?
  10. What if there are problems?
  11. What do I do if I've forgotten my username?
  12. What do I do if I know my username but have forgotten my password?
  13. How do I manage my account?
  14. Where can I send feedback about the store?
  1. How do I use the store?
    While anyone can freely browse for items, in order to purchase you must create an account (establish a username and password and provide billing and contact information). The first time you make a purchase, you will be guided through a check-out process that includes creating an account. Following successful account setup, you will be advanced to payment and confirmation screens. American Express, MasterCard, and Visa are accepted for payment. On subsequent visits, logging in to the store will allow to view your order history, update your profile, edit your membership credentials, and change your password.

  2. How do I make a purchase, step by step?
    1. Add items to your shopping cart.
    2. When ready to buy, click "Check Out"
    3. If you are a new user, "Continue"
    4. Fill in your billing address and create a username and password then click "Continue To Review and Pay"
    5. Enter your credit card number and the three or four digit security code. Click on "Submit this order"(your credit card will be charged at this point)
    6. The receipt page will appear; Each item has a hyperlink to the electronic file(s) for your content. You will also receive a confirmation email with a link to the file.
  3. How will purchases appear on my credit-card statement?
    Charges for PDFs will appear as "Amer Inst Physics "

  4. Are my transactions secure and private?
    Customers are asked to provide personal data in order to make online purchases. This information is used solely to process your order and to contact you if necessary. We also use this information to set up the account information we store on your behalf, as well as provide you the means to review and modify it to ensure it is accurate and up-to-date. AIP's servers never store more than the last four digits of your credit card number. Furthermore, all online transactions via the store utilize a secure server and an automated credit-card authorization service protected by software that utilizes the Secure Sockets Layer (SSL) protocol. The store also employs cookies, so be sure to configure your browser to accept cookies. AIP's complete Privacy Policy and Security Statement can be reviewed by clicking here ().

  5. What are the minimum web browser requirements to use the store?
    The latest versions of Microsoft Internet Explorer (), Netscape Navigator (), and Opera ( ) can all be used safely and securelye. We recommend version 5.x or higher for each browser. Whichever browser you choose, it must be configured to accept "cookies" and must support JavaScript. The latest versions of each browser can be downloaded by clicking on the browser names above.

  6. What information can I get regarding my purchases?
    Once you've created an account, you will have access to your order history and other transaction details.

  7. Who do I contact for technical assistance and customer service?
    If you experience any problems using the store, please contact:

    E-mail: sps@aip.org   
    Phone: 301-209-3007

  8. Where can I find out more information about the Society of Physics Students and Sigma Pi Sigma?
    Please visit the SPS website.

  9. Do you offer any discounts?
    Members of The Society of Physics Students receive a 10% discount, deducted automatically at checkout.

  10. What if there are problems?
    Charge disputes should be reported to your credit card company in accordance with its reporting rules and procedures, and not directly to Customer Service. Your credit card company will contact the store for problem resolution.

    If you require more information on this policy or have questions about specific charges, please contact Customer Service for assistance.

    If you experience any problems during your visit to our store, please contact Customer Service.

  11. What do I do if I've forgotten my username?
    Should you forget your username, you must create a new account.

  12. What do I do if I know my username but have forgotten my password?
    If you've forgotten your password, please proceed as follows:
    • Click on the "MY ACCOUNT" button at the top of the page or here.
    • Enter your username and a temporary password will be emailed to you immediately.
    • Upon reaccessing the system, immediately reset your password and record it in a safe place.
  13. How do I manage my account?
    When you are logged in to the store, there are several account-maintenance areas where you can view and/or modify your user information, including:
    • View Order History / Order Tracking - enables you to view the details of your transactions and serves as the gateway to re download your files.
    • Change your E-mail or Password - enables you to securely change your password or update your email address
    • Modify Addresses in Your Address Book - enables you to update your billing address
    • Add Addresses to Your Address Book - enables you to enter alternative billing address and contact information
  14. Where can I send feedback about the store?
    Comments, suggestions for improvements, and feedback about your purchasing experience may be sent to:
      E-mail: sps@aip.org

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